Karepsych

FAQ

Everything you need to know

FAQ

Everything you need to know

  • Information for Clients
  • Information for Referrers

How much does it cost? And how can I pay?

A Karepsych consultation will cost $175 for a 60 minute session. If you are eligible for a Medicare rebate (see below), $86.15 will be refunded to you. If you have private health insurance, you might like to check with your provider as to what your cover entitles you to.
We can automate payments and rebates using major credit/debit cards, or alternatively, invoices can be supplied for manual payments.

What do I need to see a Karepsych psychologist?

To see a Karepsych psychologist you may wish to discuss a referral with your GP or treating psychiatrist that provides us with some background information, and may assist you in qualifying for Medicare rebates. After you book your first appointment you will be contacted by our Reception team to provide demographic details, emergency contact information and credit card details.
For the virtual appointment you will require a computer or smart device with reliable internet access (greater then 350kbps), an inbuilt camera or webcam, and a microphone.

What video consultation platform do you use?

Karepsych use the Coviu video consultation platform. Coviu was first created within the Australian research organisation CSIRO as part of research into telehealth delivery platforms. Working closely with clinicians, they found that existing consumer video calling software and corporate video conferencing applications were not appropriate for healthcare services. Many fail to satisfy the stringent security and privacy requirements of healthcare businesses.
Read more about Coviu's recent achievements

woman and man standing at shores

Is it secure?

Coviu leverages WebRTC - a browser to browser (or peer to peer) video communication protocol. This means all communication takes place between you and your therapist, without the need to store sensitive information or records of your session on central servers. Each video session is fully encrypted with 256bit encryption - the same encryption used by internet banking platforms - and cannot be 'listened into'.

Can I test my configuration before booking an appointment?

Absolutely, and we recommend you do so, just so we can minimise issues during your consultation. To use Coviu you will need a computer, laptop or smart device with a supported browser (we recommend Google Chrome), an inbuilt camera or webcam, and a microphone.
Once you've satisfied the above, you can run a device precall test to ensure all works ok prior to your session.

Can I still receive a Medicare rebate for a telehealth/Video consultation Session?

Medicare rebates are available to those living in certain remote areas as classified by the Department of Health. To qualify for the Medicare Rebate for Telehealth/Video Consultations you will need to reside in a Modified Monash Model (MMM) 4-7 area (see below).
If you do not fall in one of these designated areas, and without the ability to claim for a private health rebate, the full session rate identified above will need to be paid.

How can I confirm I live in a regional or remote area?

To see if you are eligible for Telehealth rebates under Medicare, please visit the Health Workforce Locator, select Modified Monash Model 2019 and search for your location. If your location falls within the MM4 to MM7 bracket, you are eligible for Medicare rebates.
Please note, we are watching closely and remain hopeful that the eligibility criteria will be increased in the near future.

unknown person standing outdoors
aerial photography of a mountain cliff by the sea

How long does it take to get an appointment?

We aim for you to see a psychologist within 2 to 3 weeks from date of first contact. During peak periods this may extend somewhat. Our Reception team run an active waiting/cancellation list and may be able to fast track an appointment for you when a requirement presents.
Please keep in mind that Karepsych is not an emergency service and we strongly encourage you to make contact with an apppropriate crisis service in your area if you require immediate assistance.

Is there a non attendence fee?

At Karepsych we try to be as understanding as possible that unforeseen circumstances may impact your ability to attend your scheduled appointment. If you do not attend and have not notified us of your non-attendance or if you cancel within 24 hours, a cancellation fee of $85 will be applicable, which will be automatically deducted from the credit/debit card entered at registration. Please note, we do send reminder texts/emails 48 hours prior to your session and we ask that you secure your session by way of reply.

Are you wanting to refer a patient to Karepsych?

How much does it cost?

A Karepsych consultation will cost $175 for a 60 minute session. If patients are eligible for a Medicare rebate (see below), $86.15 will be refunded. Eligible patients can also claim through private health funds.

Who is your ideal client?

Our ideal clients include anyone wishing to access psychological therapy; including adolescents, adults and older persons who do not require immediate or crisis assistance.
We also have a strong background in working with Defence Force personnel, both actively serving and veterans.

How quickly can you provide appointments?

We aim to facilitate initial appointments within 2 to 3 weeks from first contact. During peak periods this may extend somewhat. Our Reception team run an active waiting/cancellation list and may be able to fast track appointments when a requirement presents.

woman and man standing at shores

What video consultation platform do you use?

Karepsych use the Coviu video consultation platform. Coviu was first created within the Australian research organisation CSIRO as part of research into telehealth delivery platforms. Working closely with clinicians, they found that existing consumer video calling software and corporate video conferencing applications were not appropriate for healthcare services. Many fail to satisfy the stringent security and privacy requirements of healthcare businesses.
Read more about Coviu's recent achievements

Is it secure?

Coviu leverages WebRTC - a browser to browser (or peer to peer) video communication protocol. This means all communication takes place between the patient and the therapist, without the need to store sensitive information or records of their session on central servers. Each video session is fully encrypted with 256bit encryption - the same encryption used by internet banking platforms - and cannot be 'listened into'.

Can my patients test their configuration before booking an appointment?

Absolutely, and we recommend they do so, just so we can minimise issues during their consultation. To use Coviu they will need a computer, laptop or smart device with a supported browser (we recommend Google Chrome), an inbuilt camera or webcam, and a microphone.
Once satisfied, they can run a device precall test to ensure all works ok prior to their session.

Can my patients still receive a Medicare rebate for a telehealth/Video consultation Session?

Medicare rebates are available to those living in certain remote areas as classified by the Department of Health. To qualify for the Medicare Rebate for Telehealth/Video Consultations they will need to reside in a Modified Monash Model (MMM) 4-7 area (see below).
If they do not fall in one of these designated areas, and without the ability to claim for a private health rebate, the full session rate identified above will need to be paid.
To see if a patient is eligible for Telehealth rebates under Medicare, please visit the Health Workforce Locator, select Modified Monash Model 2019 and search for the required location. If the location falls within the MM4 to MM7 bracket, they are eligible for Medicare rebates.
Please note, we are watching closely and remain hopeful that the eligibility criteria will be increased in the near future.

unknown person standing outdoors
aerial photography of a mountain cliff by the sea

Do you provide assessment Reports?

While we provide timely summaries to GP's regarding patient progress, and treatment plans to insurance cases, we do not provide assessment reports.

What organisations do you work with?

We currently receive referrals for clients from, and work closely with, Department of Veterans Affairs (DVA) and Open Arms (formerly known as Veterans and Veterans Families Counselling Service). In addition, we provide face to face consultations at the Hamilton Island Medical Centre.

beach dawn dusk hd wallpaper

Karepsych

Get the support you need today

Subscribe To Our newsletter