Karepsych

Karepsych

Karepsych

Karepsych

Karepsych

Karepsych

Everything you need to know

Both 30 and 60 minute sessions are available, depending on your requirement, and we can offer appointment times in the morning, afternoon and evening.

Video consultations are carried out using the Coviu interactive video  platform. Alternatively, we offer telehealth consultations over the phone.

working from home during lockdown
faq 1

Our rates

Our Fee Medicare/DVA Rebate Out of Pocket Expense
Initial Session $175.00 $87.45 $87.55
Subsequent Session $175.00 $87.45 $87.55
DVA Session $133.35 $133.35 $0.00

Under some circumstances concessional fees can be negotiated. Please discuss this with your psychologist during your initial appointment.

office armchair with side table cushion and throw
  • Client FAQs
  • Referrer FAQs
  • Covid FAQs

Appointments

We aim for you to see a psychologist within 2 to 3 weeks from date of first contact. During peak periods this may extend somewhat. Our Reception team run an active waiting/cancellation list and may be able to fast track an appointment for you when a requirement presents.

Please keep in mind that Karepsych is not an emergency service and we strongly encourage you to make contact with an appropriate crisis service in your area if you require immediate assistance.

To see a Karepsych psychologist you may wish to discuss a referral with your GP or treating psychiatrist that provides us with some background information, and may assist you in qualifying for Medicare rebates. After you book your first appointment you will be contacted by our Reception team to provide demographic details, emergency contact information and credit card details.
For the virtual appointment you will require a computer or smart device with reliable internet access (greater then 350kbps), an inbuilt camera or webcam, and a microphone.

Payments/Rebates

We can automate payments and rebates using major credit/debit cards, or, alternatively, invoices can be supplied for manual payments.

Medicare benefits are available for a range of specified psychological services for people with certain conditions, including:

  • People with mental health disorders
  • Children with an autism spectrum disorder aged under 13 years for a diagnostic assessment and under 15 years for treatment
  • Children with a disability including sight impairment, hearing impairment, Cerebral palsy, Down syndrome and Fragile X syndrome aged under 13 years for a diagnostic assessment and under 15 years for treatment
  • Women who are concerned about either a current pregnancy, or one that occurred in the previous 12 months
  • People who have a chronic medical condition and complex care needs
  • Follow-up allied health services for people of Aboriginal and Torres Strait Islander descent.

To be eligible to receive psychological services under Medicare, you must be referred by your GP or in some instances by a psychiatrist, paediatrician or consultant physician.

Trauma informed care helps trauma impacted individuals to build a sense of safety, control and empowerment.

This trauma-informed approach upholds the safety, dignity and wellbeing of individuals using empathy and reflection.

If you are a member of a private health fund with Extras cover you may be eligible for rebates for psychology therapy.

Call your fund to check your eligibility. Please convey your eligibility and fund to our Reception team when you book as your may require particular item codes on your invoice/payment receipt.

At Karepsych we try to be as understanding as possible that unforeseen circumstances may impact your ability to attend your scheduled appointment.

If you do not attend and have not notified us of your non-attendance, or if you cancel within 24 hours of your scheduled appointment time, a cancellation fee of $85 will be applicable, which will be automatically deducted from the credit/debit card entered at registration.

Please note, we do send reminder texts/emails 72 hours prior to your session and we ask that you secure your session by way of reply.

You cannot use your private health insurance ancillary cover to pay any additional costs above the Medicare rebates for these services. You need to decide whether you will use Medicare or your private health insurance ancillary cover to pay for the psychological services you receive.

Technology

Karepsych use the Coviu video consultation platform. Coviu was first created within the Australian research organisation CSIRO as part of research into telehealth delivery platforms.

Working closely with clinicians, they found that existing consumer video calling software and corporate video conferencing applications were not appropriate for healthcare services. Many fail to satisfy the stringent security and privacy requirements of healthcare businesses.
You can read more about Coviu’s recent achievements on their website.

Coviu leverages WebRTC – a browser to browser (or peer to peer) video communication protocol. This means all communication takes place between you and your therapist, without the need to store sensitive information or records of your session on central servers.

Each video session is fully encrypted with 256bit encryption – the same encryption used by internet banking platforms – and cannot be ‘listened into’.

Please see our Coviu security deep dive for further information.

Absolutely, and we recommend you do so, just so we can minimise issues during your consultation. To use Coviu you will need a computer, laptop or smart device with a supported browser (we recommend Google Chrome), an inbuilt camera or webcam, and a microphone.
Once you’ve satisfied the above, you can run a device precall test to ensure all works ok prior to your session.

Appointments

We aim to facilitate initial appointments within 2 to 3 weeks from first contact. During peak periods this may extend somewhat. Our Reception team run an active waiting/cancellation list and may be able to fast track appointments when a requirement presents.

Our ideal clients include anyone wishing to access psychological therapy; including adolescents, adults and older persons who do not require immediate or crisis assistance. We also have a strong background in working with Defence Force personnel, both actively serving and veterans.

Further details on modalities supported and conditions treated can be found on our Services page.

While we provide timely summaries to GP’s regarding patient progress, and treatment plans to insurance cases, we do not provide assessment reports.

Payments/Rebates

We can automate payments and rebates using major credit/debit cards, or, alternatively, invoices can be supplied for manual payments.

Medicare rebates are available to those living in certain remote areas as classified by the Department of Health. To qualify for the Medicare Rebate for Telehealth/Video Consultations they will need to reside in a Modified Monash Model (MMM) 4-7 area (see below).
If they do not fall in one of these designated areas, and without the ability to claim for a private health rebate, the full session rate identified above will need to be paid.
To see if a patient is eligible for Telehealth rebates under Medicare, please visit the Health Workforce Locator, select Modified Monash Model 2019 and search for the required location. If the location falls within the MM4 to MM7 bracket, they are eligible for Medicare rebates.
Please note, we are watching closely and remain hopeful that the eligibility criteria will be increased in the near future.

At Karepsych we try to be as understanding as possible that unforeseen circumstances may impact your ability to attend your scheduled appointment.

If you do not attend and have not notified us of your non-attendance, or if you cancel within 24 hours of your scheduled appointment time, a cancellation fee of $85 will be applicable, which will be automatically deducted from the credit/debit card entered at registration.

Please note, we do send reminder texts/emails 72 hours prior to your session and we ask that you secure your session by way of reply.

Technology

Karepsych use the Coviu video consultation platform. Coviu was first created within the Australian research organisation CSIRO as part of research into telehealth delivery platforms. Working closely with clinicians, they found that existing consumer video calling software and corporate video conferencing applications were not appropriate for healthcare services. Many fail to satisfy the stringent security and privacy requirements of healthcare businesses.
Read more about Coviu’s recent achievements

Coviu leverages WebRTC – a browser to browser (or peer to peer) video communication protocol. This means all communication takes place between the patient and the therapist, without the need to store sensitive information or records of their session on central servers. Each video session is fully encrypted with 256bit encryption – the same encryption used by internet banking platforms – and cannot be ‘listened into’.

Absolutely, and we recommend they do so, just so we can minimise issues during their consultation. To use Coviu they will need a computer, laptop or smart device with a supported browser (we recommend Google Chrome), an inbuilt camera or webcam, and a microphone.
Once satisfied, they can run a device precall test to ensure all works ok prior to their session.

Partners

We currently receive referrals for clients from, and work closely with, Department of Veterans Affairs (DVA) and Open Arms (formerly known as Veterans and Veterans Families Counselling Service). In addition, we provide face to face consultations at the Hamilton Island Medical Centre.

Changes to Medicare Funded Sessions Under Covid19

On 13 March 2020, new COVID-19 Medicare items were introduced to allow clients to access up to 10 bulk-billed psychological services delivered by telehealth (i.e., videoconference or phone) in a calendar year. These  measures were introduced by the Federal Government to protect Australians from the coronavirus. Psychologists, doctors, nurses, and other mental health allied health workers can provide these services.

The Government announced that from 7 August 2020 an additional 10 Medicare subsidised Psychological therapy sessions would be provided to those people who have used their 10 initial sessions. 

You will need to make an appointment with your GP, psychiatrist, or paediatrician, as they will need to assess whether you can benefit from counselling with a psychologist. If they agree that it would be beneficial, they will provide you with a Mental Health Care Plan so that you can access counselling with a Psychologist under the Better Access Health Initiative.

To access the 10 additional services you will not require a new Mental Health Treatment Plan but you will need to have a review with your referring practitioner (GP, psychiatrist, or paediatrician) at the completion of your initial 10 sessions, and be provided with a referral to access sessions 11-20. Your medical practitioner will assess whether you can benefit from further counselling. You can access the additional sessions once only between 7 August 2020 and 31 March 2021.

If your Doctor assesses that you require the services of a psychologist they may recommend a psychologist they they are familiar with. You may however, request a Karepsych psychologist of your choice.

The cost to you will vary depending on the fee that is charged for your session. If you have arranged to be bulk billed, you will not have to pay anything.

However, if you are not being bulk billed, you will need to pay the difference between the normal session fee and the Medicare rebate.

You cannot use your private health insurance ancillary cover to pay any additional costs above the Medicare rebates for these services. You need to decide whether you will use Medicare or your private health insurance ancillary cover to pay for the psychological services you receive.

  • Client FAQs
  • Referrer FAQs
  • Covid FAQs

Appointments

We aim for you to see a psychologist within 2 to 3 weeks from date of first contact. During peak periods this may extend somewhat. Our Reception team run an active waiting/cancellation list and may be able to fast track an appointment for you when a requirement presents.

Please keep in mind that Karepsych is not an emergency service and we strongly encourage you to make contact with an appropriate crisis service in your area if you require immediate assistance.

To see a Karepsych psychologist you may wish to discuss a referral with your GP or treating psychiatrist that provides us with some background information, and may assist you in qualifying for Medicare rebates. After you book your first appointment you will be contacted by our Reception team to provide demographic details, emergency contact information and credit card details.
For the virtual appointment you will require a computer or smart device with reliable internet access (greater then 350kbps), an inbuilt camera or webcam, and a microphone.

Payments/Rebates

We can automate payments and rebates using major credit/debit cards, or, alternatively, invoices can be supplied for manual payments.

Medicare benefits are available for a range of specified psychological services for people with certain conditions, including:

  • People with mental health disorders
  • Children with an autism spectrum disorder aged under 13 years for a diagnostic assessment and under 15 years for treatment
  • Children with a disability including sight impairment, hearing impairment, Cerebral palsy, Down syndrome and Fragile X syndrome aged under 13 years for a diagnostic assessment and under 15 years for treatment
  • Women who are concerned about either a current pregnancy, or one that occurred in the previous 12 months
  • People who have a chronic medical condition and complex care needs
  • Follow-up allied health services for people of Aboriginal and Torres Strait Islander descent.

To be eligible to receive psychological services under Medicare, you must be referred by your GP or in some instances by a psychiatrist, paediatrician or consultant physician.

Trauma informed care helps trauma impacted individuals to build a sense of safety, control and empowerment.

This trauma-informed approach upholds the safety, dignity and wellbeing of individuals using empathy and reflection.

If you are a member of a private health fund with Extras cover you may be eligible for rebates for psychology therapy.

Call your fund to check your eligibility. Please convey your eligibility and fund to our Reception team when you book as your may require particular item codes on your invoice/payment receipt.

At Karepsych we try to be as understanding as possible that unforeseen circumstances may impact your ability to attend your scheduled appointment.

If you do not attend and have not notified us of your non-attendance, or if you cancel within 24 hours of your scheduled appointment time, a cancellation fee of $85 will be applicable, which will be automatically deducted from the credit/debit card entered at registration.

Please note, we do send reminder texts/emails 72 hours prior to your session and we ask that you secure your session by way of reply.

You cannot use your private health insurance ancillary cover to pay any additional costs above the Medicare rebates for these services. You need to decide whether you will use Medicare or your private health insurance ancillary cover to pay for the psychological services you receive.

Technology

Karepsych use the Coviu video consultation platform. Coviu was first created within the Australian research organisation CSIRO as part of research into telehealth delivery platforms.

Working closely with clinicians, they found that existing consumer video calling software and corporate video conferencing applications were not appropriate for healthcare services. Many fail to satisfy the stringent security and privacy requirements of healthcare businesses.
You can read more about Coviu’s recent achievements on their website.

Coviu leverages WebRTC – a browser to browser (or peer to peer) video communication protocol. This means all communication takes place between you and your therapist, without the need to store sensitive information or records of your session on central servers.

Each video session is fully encrypted with 256bit encryption – the same encryption used by internet banking platforms – and cannot be ‘listened into’.

Please see our Coviu security deep dive for further information.

Absolutely, and we recommend you do so, just so we can minimise issues during your consultation. To use Coviu you will need a computer, laptop or smart device with a supported browser (we recommend Google Chrome), an inbuilt camera or webcam, and a microphone.
Once you’ve satisfied the above, you can run a device precall test to ensure all works ok prior to your session.

Appointments

We aim to facilitate initial appointments within 2 to 3 weeks from first contact. During peak periods this may extend somewhat. Our Reception team run an active waiting/cancellation list and may be able to fast track appointments when a requirement presents.

Our ideal clients include anyone wishing to access psychological therapy; including adolescents, adults and older persons who do not require immediate or crisis assistance. We also have a strong background in working with Defence Force personnel, both actively serving and veterans.

Further details on modalities supported and conditions treated can be found on our Services page.

While we provide timely summaries to GP’s regarding patient progress, and treatment plans to insurance cases, we do not provide assessment reports.

Payments/Rebates

We can automate payments and rebates using major credit/debit cards, or, alternatively, invoices can be supplied for manual payments.

Medicare rebates are available to those living in certain remote areas as classified by the Department of Health. To qualify for the Medicare Rebate for Telehealth/Video Consultations they will need to reside in a Modified Monash Model (MMM) 4-7 area (see below).
If they do not fall in one of these designated areas, and without the ability to claim for a private health rebate, the full session rate identified above will need to be paid.
To see if a patient is eligible for Telehealth rebates under Medicare, please visit the Health Workforce Locator, select Modified Monash Model 2019 and search for the required location. If the location falls within the MM4 to MM7 bracket, they are eligible for Medicare rebates.
Please note, we are watching closely and remain hopeful that the eligibility criteria will be increased in the near future.

At Karepsych we try to be as understanding as possible that unforeseen circumstances may impact your ability to attend your scheduled appointment.

If you do not attend and have not notified us of your non-attendance, or if you cancel within 24 hours of your scheduled appointment time, a cancellation fee of $85 will be applicable, which will be automatically deducted from the credit/debit card entered at registration.

Please note, we do send reminder texts/emails 72 hours prior to your session and we ask that you secure your session by way of reply.

Technology

Karepsych use the Coviu video consultation platform. Coviu was first created within the Australian research organisation CSIRO as part of research into telehealth delivery platforms. Working closely with clinicians, they found that existing consumer video calling software and corporate video conferencing applications were not appropriate for healthcare services. Many fail to satisfy the stringent security and privacy requirements of healthcare businesses.
Read more about Coviu’s recent achievements

Coviu leverages WebRTC – a browser to browser (or peer to peer) video communication protocol. This means all communication takes place between the patient and the therapist, without the need to store sensitive information or records of their session on central servers. Each video session is fully encrypted with 256bit encryption – the same encryption used by internet banking platforms – and cannot be ‘listened into’.

Absolutely, and we recommend they do so, just so we can minimise issues during their consultation. To use Coviu they will need a computer, laptop or smart device with a supported browser (we recommend Google Chrome), an inbuilt camera or webcam, and a microphone.
Once satisfied, they can run a device precall test to ensure all works ok prior to their session.

Partners

We currently receive referrals for clients from, and work closely with, Department of Veterans Affairs (DVA) and Open Arms (formerly known as Veterans and Veterans Families Counselling Service). In addition, we provide face to face consultations at the Hamilton Island Medical Centre.

Changes to Medicare Funded Sessions Under Covid19

On 13 March 2020, new COVID-19 Medicare items were introduced to allow clients to access up to 10 bulk-billed psychological services delivered by telehealth (i.e., videoconference or phone) in a calendar year. These  measures were introduced by the Federal Government to protect Australians from the coronavirus. Psychologists, doctors, nurses, and other mental health allied health workers can provide these services.

The Government announced that from 7 August 2020 an additional 10 Medicare subsidised Psychological therapy sessions would be provided to those people who have used their 10 initial sessions. 

You will need to make an appointment with your GP, psychiatrist, or paediatrician, as they will need to assess whether you can benefit from counselling with a psychologist. If they agree that it would be beneficial, they will provide you with a Mental Health Care Plan so that you can access counselling with a Psychologist under the Better Access Health Initiative.

To access the 10 additional services you will not require a new Mental Health Treatment Plan but you will need to have a review with your referring practitioner (GP, psychiatrist, or paediatrician) at the completion of your initial 10 sessions, and be provided with a referral to access sessions 11-20. Your medical practitioner will assess whether you can benefit from further counselling. You can access the additional sessions once only between 7 August 2020 and 31 March 2021.

If your Doctor assesses that you require the services of a psychologist they may recommend a psychologist they they are familiar with. You may however, request a Karepsych psychologist of your choice.

The cost to you will vary depending on the fee that is charged for your session. If you have arranged to be bulk billed, you will not have to pay anything.

However, if you are not being bulk billed, you will need to pay the difference between the normal session fee and the Medicare rebate.

You cannot use your private health insurance ancillary cover to pay any additional costs above the Medicare rebates for these services. You need to decide whether you will use Medicare or your private health insurance ancillary cover to pay for the psychological services you receive.

faq 2

Karepsych

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